Question 1

What exactly does Case Connects do?

Accepted Answer

We're a nationwide connection service for people recovering from car accidents. You tell us what's happening — injuries, repairs, paperwork, money worries — and we connect you with trusted professionals and resources in your area. We stay with you until things feel manageable again.

Question 2

What doesn't Case Connects do?

Accepted Answer

We're not a law firm, a medical practice, or an insurance company — and we don't give legal, medical, or financial advice. We don't take a percentage of anything you recover, and we never pressure you toward any particular provider. Our role is to find and vet good options, then hand you the wheel.

Question 3

How much does Case Connects cost?

Accepted Answer

Nothing. Requesting help through Case Connects is completely free — no fees, no commissions, no fine print. If the professionals we connect you with charge for their own services (like an attorney or a repair shop), you'll discuss and agree on that directly with them, never through us.

Question 4

Who is this for?

Accepted Answer

Anyone dealing with the aftermath of a car accident — drivers, passengers, cyclists, pedestrians, and family members helping someone recover. Whether your accident was last week or a few months back, if loose ends are still open, we can help close them.

Question 5

Do you cover my area?

Accepted Answer

All 50 states. Wherever you are, we work to connect you with resources close enough to actually be useful — not a distant call center.

Question 6

What happens after I submit a request?

Accepted Answer

A real person — not a bot — reads your request, thinks through your situation, and reaches out with the resources that fit, usually within one business day. You decide what to do next. No pressure, ever.

Question 7

What information do you need from me?

Accepted Answer

Just the basics: how to reach you, where you're located, when the accident happened, and what kind of help you're looking for. Anything more detailed is up to you — share only what feels comfortable.

Question 8

Will my information stay private?

Accepted Answer

Yes. Everything you share stays between us. We only use your information to connect you with the right help — never to sell, spam, or share without your permission.

Question 9

What if I don't know what kind of help I need?

Accepted Answer

That's completely normal — and exactly what we're here for. Choose "Not sure yet" on the request form, describe what's weighing on you, and we'll help you sort out the next step from there.

Question 10

How quickly can I get help?

Accepted Answer

It depends on what you need. Urgent medical questions get the fastest attention, and many connections — like rental cars or repair shops — can be arranged within days. More involved situations, like legal guidance, may take a little longer to match you with the right fit. We'll always tell you what to expect honestly.

Question 11

Can you help if my accident happened months ago?

Accepted Answer

Yes. There's no expiration date on needing help. If a claim is dragging, bills are stacking up, or an old injury still isn't right, we can connect you with resources now — wherever you are in the process.

Question 12

Do I have to commit to anything?

Accepted Answer

You're never committed to anything. Meeting an attorney, scheduling a doctor, or getting a repair estimate doesn't obligate you to go further — every professional we connect you with understands you're gathering information and making your own decision.

Questions, answered plainly

About Case Connects

Requesting help

Timeline & next steps

Still have a question?